• Free UK delivery on all orders • up to 10 working days until dispatch •

Info


TURN AROUND TIMES

All our items are handmade to order, once
your order has been placed please allow the following times for your order to be completed & dispatched.

Standard turnaround is 5-7 working days. This does not include weekends.

Pre-order items are up to 4 weeks until dispatch.

DELIVERY

We use Royal mail & Hermes. Delivery can take up to 5 working days after dispatch but can be up to 10 working days during busy periods. All our delivery times are estimates and we cannot be held responsible for delays caused by Royal Mail/Hermes.  If your order doesn't arrive please contact us using the contact form provided on our website so we can look into this further. If your order arrives damaged please contact us by email kerrieskeepsakes@outlook.com providing clear photo's of the packaging, damage & details so we can put in a claim with the courier. We will then advise you on what to do with the damaged item. 

CANCELLATIONS/RETURNS

Under the consumer contract regulations, your right to cancel begins from the moment you place your order, up to 14 days after receiving your order. Your right to cancel is unconditional. Please note this does NOT apply to anything that has been personalised as this cannot be sold on.

Personalised items are exempt from the consumer contract regulations, the only exception being is if they're faulty. Returns for non-personalised items must be returned within 28 days, buyer must pay return postage. A full refund will be issued once the item has been received in the same condition it was sent in. 

VARIATIONS

Designs/materials are all subject to availability at the time of ordering. As all of our items are handmade to order variations may occur from time to time & differ from the standard photos used on the website. 

SOCIAL MEDIA

Where we are tagged, mentioned, or sent an image from a customer we will take this as consent for us to use the image, and re-share onto our own platforms. Where sensitive information, or another person is visible within the photographs, we will request consent from the owner of the photograph before it is shared. This consent may be requested in the form of a direct message, email, or comment on the photograph - depending on the media outlet used to share the photograph.

After you consent to us using your photograph, you may withdraw your consent by notifying us at kerrieskeepsakes@outlook.com